General Terms & Conditions

Adult/Warez Sites or sites which contain material which would be deemed offensive are not permitted.

When a login account is provided it is for your personal/business use only. Please do not divulge the password to any other person, and please take reasonable precautions to ensure that it is not discovered by other people.

We shall not be held liable for any loss or damages caused by the use or misuse, unavailability or removal of services.

When your account is closed, all files (including web pages, etc.) will be deleted. 

We reserve the right to amend and update these Terms and Conditions at any time without notice.

When a login account is provided we reserve the right to add additional regulations and general conduct terms.

All members of email lists on this system that you create must be your own clients and must have explicitly opted in.

Users must not participate in any form of un-solicited bulk e-mailing or spam.

The use of bought-in email lists is forbidden.

You will be responsible for the content of your pages, including obtaining the legal permission for any works they include and ensuring that the contents of these pages do not violate any laws.

You will be held responsible for and accept responsibility for any defamatory, confidential, secret or other proprietary material available via your page(s).

All accounts are payable in advance. Upon placing your order you have entered into a contract with us for a period of one year at a time and the fees paid during that period are non-refundable.  You may cancel your contract at any time with one months notice in advance in writing or by email. If you leave and don't provide a notice period and subsequently any hosting fees are issued, they will become due.

Annual hosting fees must be paid on time. If there are outstanding invoices due when the hosting fee becomes due these must also be paid. We reserve the right to discontinue unpaid services.

Under no circumstances whatsoever shall our liability exceed the invoice value of any goods or services provided.

When you have a eCommerce solution we may supply a sample set of terms and conditions for your order page. These are strictly a sample only and you must examine these and replace them as required with terms and conditions which are suitable for you. We do not warrant these terms and conditions as being suitable for use.

If you are a company you are required by law to ensure that on your site you display your company number and registered office details.

If you leave us you can take and transfer a copy of the design and any files you have uploaded for use elsewhere. The system software which powers the website and administration area remains the property of Web Boutiques Limited on our servers.

Deposits paid for products and services are refundable at our discretion.

If we host email for you then it will be in the form of a reasonable number of POP boxes. By default we do not switch on SPAM filtering. If you would like us to switch this on please let us know. If SPAM filtering is switched on then it will be in one of two forms (1) TAG, where email is tagged and the header line of the email is marked **** SPAM ****, this is passed on to you to filter using a local rule on your email client (2) BLOCK, where spam email is blocked on our servers. In the rare event that a genuine mail is blocked the sender will be informed of this fact. We can add this sender to our "whitelist" and they will not be blocked any more.

We can host your domain for you. Most domains such as .co.uk .com .net .info .biz for example can be hosted for no additional charge. Some domains such as .tv for example cost more to host and may carry an additional charge.

If you wish to perform special operations on your domain, such as adding subdomains or special mappings, then we may recommend that you host the domain yourself to ensure that you have the degree of control you require.

We endeavour to answer support calls as they are received during normal office opening times. However sometimes in cases where the support query is complex or requires specialist resources or research, the time taken to provide support may be longer.

 

Additional Online Trading Terms & Conditions

Your Statutory Rights - Cooling-off Period

If you are dissatisfied with any of the goods we deliver we ask that you contact us within 24 hours of receiving them.

By law, you have the right to withdraw from your purchase of a boxed item within seven working days of the day after the date the item is delivered to you. We regret that we also cannot accept cancellations of contracts for the purchase of any items where the item has been unsealed.

To cancel your boxed purchase under this cooling-off period, please contact us, details are on our contact us page, giving the reason for the return as "contract cancellation". Please package the relevant item securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you. The return address is given on this sites contact us page

For your protection, we recommend that you use a recorded-delivery service.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the boxed item to you in error, or if the item is faulty. If we do not receive the item back from you after a "contract cancellation", we may arrange for collection of the item from your residence at your cost.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. We cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase of boxed goods within the seven working days cooling-off period, visit the Department of Trade and Industry's Web site at http://www.dti.gov.uk

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Prices

The Prices for Goods or Services are quoted on our site are quoted with sales taxes. Any extra delivery costs, if any, are clearly stated in the order process.

Delivery Policy

For boxed goods, delivery will be made within 7-10 days but may on occasion take up to 21 days. For services, delivery will be agreed at point of purchase. For downloadable goods, these will be available for download directly after purchase.
 
If you experience any problems in goods delivery, please do not hesitate to get in touch with us and we will be pleased to assist you. Full contact details are available on the Contact Us page.

Confidentiality

We collect information from you when you purchase goods to enable us to process your order and also to be able to get in touch with you in the rare event of any problems. We shall not knowingly disclose this information to any third party.

When you pay for goods and services with us, we do not collect or hold your credit or payment card details.  

Any personal financial data that you submit as a part of any payment for our products is handled entirely by secure payment gateway providers, either WoldPay or Stripe using their secure servers. We cannot see your financial information. 

More concerning our use of data, and what we do with that data is declared in the section below - Use of data.

Suitability

No products that we sell are suitable for children under the age of 16 years old.

Extent of Liability

All goods sold on this site are carefully checked and tested. In no circumstances whatsoever shall the liability of any parties involved in the supply of products or services via this site exceed the invoice value of any goods supplied.

Use of data

Webboutiques supply web solutions. Customers pay for these solutions to be built and then also pay an annual hosting fee to enable us to continue to run these solutions. 

We need to obtain enough information to be able to invoice our customers and send these invoices either via mail or email initially during a website build and then annually.  Without the ability to invoice and speak to our customers to answer questions and provide support we cannot operate our business or trade.

These invoices are usually addressed to a department within a company or named persons within a company. Customer information is held within Quickbooks online. This software supplied by Intuit. 

Customer data to be entered into Quickbooks is received by phone or by email.

Customer information contains the following fields, Name, First line address, Second line address, Third line address, Town, County, Postcode.

We also hold telephone numbers and email addresses because we need to communicate with our customers during the build process continuously to effect the build. We also need to know customer email addresses and telephone numbers so that we can provide ongoing support. We do not charge for support, and our customers can ask for support at any time. 

We also sometimes need to send notifications and contact our customers to issue system updates and provide important or essential information which relate to the web solutions or services they have with us.

We respond to support either by email or by phone or both.

Our clients are also other businesses.

At this time as a matter of policy, we do not engage in direct marketing, nor do we mail shot our clients. 


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